Frequently

Asked Questions

Order & Production

Our minimum order quantity is 100. This ensures that we can maintain quality and cost-effectiveness in our production process.

The production time for custom box orders typically ranges from 4-5 days. However, please note that this can vary based on order volume, complexity, and any additional finishing requirements. Delivery occurs within 10-12 days of order placement.

Yes, we understand the importance of ensuring customer satisfaction. We offer the option to request physical samples or digital proofs to review and approve before we proceed with full-scale production. Please contact our customer support team for more details.

Absolutely! We have the capacity to fulfill both small and large quantity orders. Whether you need a few hundred or thousands of units, we can accommodate your specific requirements.

Yes, we offer a wide range of box styles beyond what is listed on our website. Our team can discuss your specific needs and provide customized box solutions tailored to your unique requirements.

Yes, we offer custom box inserts to help protect and display your products effectively. Our design team can work with you to create inserts that perfectly fit your products and meet your packaging goals.

Yes, we understand that sometimes you may have urgent deadlines. We offer rush order options to expedite the production and delivery process. Please contact our customer support team as soon as possible to discuss your specific requirements.

Shipping

Shipping times can vary based on the destination and shipping method chosen. Generally, our shipping times within the US range from 10-12 days. For international shipping, delivery times may vary depending on customs procedures and location.

We ship our custom boxes to locations within USA and Canada, but have the capacity to ship to multiple countries worldwide. Please contact our customer support team to inquire about shipping availability and any specific requirements for your country.

We partner with reliable shipping carriers to ensure safe and efficient delivery of your custom packaging. Your packaging will be carefully packed and shipped to your designated address using industry-standard shipping methods.

Yes, we offer blind shipping services upon request. This means we can ship your custom packaging directly to your clients or any specified recipient without any branding or company information visible on the packaging.

Yes, we can accommodate requests to combine multiple orders for shipping whenever possible. This helps streamline the shipping process and can potentially reduce shipping costs. Please reach out to our customer support team to discuss your specific requirements.

Shipping costs are calculated based on factors such as the destination, package weight and dimensions, shipping method, and any additional services requested. Our website or customer support team can provide a detailed breakdown of the shipping costs for your specific order.

Yes, once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. This allows you to monitor the progress and estimated delivery date of your custom packaging.

Finishes & Add-ons

Foil stamping is a decorative technique where a metallic or colored foil is heat-pressed onto the surface of the custom box, creating a visually stunning and luxurious effect.

Embossing involves raising certain design elements on the custom box surface, adding texture and depth. It creates a tactile and visually appealing effect that enhances the overall look and feel of the packaging.

Debossing is the opposite of embossing, where certain design elements are pressed into the surface of the custom box, creating a recessed or sunken effect. It adds a subtle yet sophisticated touch to the packaging.

Spot UV refers to the process of applying a glossy and raised coating to specific areas of the custom box, creating contrast and visual impact. It adds a high-end and attention-grabbing touch to your packaging design.

Soft touch is a premium finish that provides a velvety, tactile feel to the custom box. It offers a unique sensory experience and adds a sense of luxury and sophistication to the packaging.

Aqueous varnish is a water-based coating applied to the custom box, offering protection and enhancing the visual appeal of the design. It provides a glossy or matte finish while increasing durability.

Varnish is a clear coating applied directly to the custom box surface, enhancing the aesthetics and providing a protective layer. Lamination involves applying a thin plastic film to the box, offering additional durability and resistance to moisture and wear.

Material and Printing

We offer custom boxes made with various board thicknesses, typically ranging from [insert range] to suit different product requirements and packaging purposes.

White board is a solid, bright white material suitable for vibrant and high-contrast printing. Kraft board, on the other hand, has a natural brown appearance, giving a rustic and eco-friendly look to the custom box.

Yes, we offer the option to print both the exterior and interior of the custom box. This provides additional branding opportunities and allows for a cohesive and immersive unboxing experience.

Yes, we are committed to sustainability. We offer a range of custom boxes made from recycled and eco-friendly materials, ensuring that our packaging solutions align with environmental values. You can find this in our Go Green section!

In packaging, flute refers to the wavy layer within corrugated cardboard. It provides strength, insulation, and cushioning properties to the custom box, ensuring the protection of the packaged items during shipping and handling.

Biodegradable refers to materials that can naturally break down over time, returning to nature and causing no harm to the environment. Compostable materials, on the other hand, can break down in specific composting conditions and produce nutrient-rich compost.

We offer both single wall and double wall corrugated boxes to accommodate different packaging needs. Single wall boxes are suitable for lightweight products, while double wall boxes provide extra strength and protection for heavier items.

Design & Artwork

Absolutely! We encourage our customers to showcase their creativity. You can provide your own artwork and design, ensuring that it meets our design guidelines and templates.

A dieline is a 2D outline or template that shows the layout and dimensions of the custom box design. It serves as a guide for placing your artwork and ensuring accurate positioning during the production process.

Yes, we provide dieline templates for each box style and size. These templates can be downloaded from our website or requested from our customer support team.

Once you have completed your artwork on the dieline template, you can upload the finished dieline file through our online platform or as directed by our customer support team.

We recommend submitting your artwork in high-resolution formats such as PDF, AI, EPS, or PSD. These formats ensure optimal printing quality and accuracy.

RGB and CMYK are color modes used in digital and print respectively. RGB is used for on-screen display, while CMYK is used for printing. Pantone is a color matching system that provides standardized color reproduction across different media.

Yes, we offer Pantone color matching for precise color reproduction. Simply provide us with the Pantone color codes, and we will ensure accurate color representation in your custom box design.

Price & Quotation

To decrease pricing per unit, consider ordering larger quantities as the cost per box generally decreases with higher volume. Additionally, simplifying design elements and opting for fewer customization options can also help reduce costs.

Plates or die charges may apply for certain printing techniques or custom tooling required for your specific design. Our customer support team can provide detailed information on any applicable charges. However, the quotation provided contains no hidden charges!

Yes, printing on the inside of the box typically incurs additional costs due to the extra setup and production requirements. Our team can provide you with accurate pricing details based on your specific printing needs.

Pantone printing may incur additional costs due to the precision and color matching requirements involved. Our team can provide you with detailed pricing information based on the specific Pantone colors and design elements you choose.

Yes, additional costs are associated with these premium finishing techniques. The exact pricing depends on factors such as design complexity, box size, and quantity. Our customer support team can provide you with a detailed quote based on your specific requirements.

We accept payments in US Dollars (USD) for our US-based customers. Please note that international orders may require currency conversion, and our team can provide you with further guidance regarding international payment options.

As each order is custom-made to meet your specific requirements, cancellation policies may vary depending on the production stage. Please reach out to our customer support team as soon as possible if you need to discuss order cancellations or changes.

To get a quick price quote, please submit this price request form after filling out your required specifications. Our sales representative will shortly get in contact with you.

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